McMurray H&R Block Franchisee Margaret (Peg) B. Rowe said the IRS has experienced issues with their technology and processing of tax returns-regardless of how they were filed or who prepared them.
She said H&R Block, along with many other offices that have e-filed tax returns, is keeping its clients up-to-date with anticipated refunds via email and text messages.
“H&R Block has sent a total of 700,000 emails and 60,000 text messages,” Rowe said.
The tax preparation service has also urged clients to visit www.irs.gov and click Where’s My Refund (or call 1-800-829-1954) to find out when to expect their refund.
However, this is currently posted on the IRS’ website:
“Where’s My Refund – It’s Quick, Easy, and Secure.
Update: We are aware that some taxpayers who have filed electronically and received an acknowledgement from the IRS are concerned when they visit “Where’s My Refund” and are told that we have no information regarding their return. This is a temporary situation, and we expect to resolve the matter in a few days. At that time, taxpayers will be able to get an expected refund date when they visit “Where’s My Refund.”
If a taxpayer received an acknowledgment message that their e-filed tax return has been received, they can be assured that the IRS has the tax return even though “Where’s My Refund” does not reflect that. Taxpayers should not call the IRS unless specifically directed by “Where’s My Refund,” as there is no new information to give them.
We expect the vast majority of tax refunds to continue to be issued within the historical range of 10 to 21 days. The IRS is taking steps to update information so that Where’s My Refund has current information. The IRS apologizes for any inconvenience and will provide updated information as soon as possible.”
